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YapStar Frequently Asked Questions

YapStar Plus Questions

  1.   How do I join YapStar Plus?

  2.   How much is YapStar Plus?

  3.   Do you take checks for YapStar Plus?

  4.   How can I get a YapStar Plus membership for free?

  5.    I received a YapPartner code, but I am already a
          member. How do I get my free Plus Membership?

  6.   What do I get when I join YapstarPlus?

  7.   How do I upload additional photos?

  8.   How do I create Photo Captions?

  9.   How do I remove my pet's photos?

10.   How do I make my membership renew automatically?

11.   Can I view my order history?

12.   How do I cancel my YapStar Plus subscription?

13.   How do I switch my monthly membership to an
          annual membership?

14.   I paid for a YapStar Plus Membership but I cannot use the
          Ecard function, what do I do?

15.   I thought YapStar was free, why do I have to pay for this?

 

FAQs

 

  1.  General Questions

  2.  Pet Contest

  3.  Pet Profile

  4.  Pet Photos

  5.  Local Pet Services

  6.  Cool Pet Products

  7.  Ratings & Reviews

  8.  Pet Videos

  9.  Invite Friends

10.  Email Notifications

11.  Private Messaging

12.  PetTalk

13.  YapStar Plus

14.  Ecards

15.  Address Book

16.  Contact YapStar

 

 

YapStar Plus Answers

  • How do I join YapStar Plus?
You can join YapStar Plus when you first register your pet. During the registration process, you are taken to a page where you can click on Subscribe and then follow the directions online. Or you can join YapStar Plus at any time by clicking on About Me and going to your Private Profile Pages. Click on the Media tab. Then click on "Sign Up Today" and follow the online directions. If you have more than one pet, you will see each of your pet's names during the ordering process. Select all of your pet's if you would like each of them to have a YapStar Plus Membership.
 
  • How much is YapStar Plus?
Our introductory prices for YapStar Plus are $19.95 for an annual membership or $3.95 a month.
 
  • Do you take checks for YapStar Plus?
We accept Visa and Mastercard online.
 
  • How can I get a YapStar Plus Membership for Free?
There are 2 ways to get a free YapStar Plust Membersip. They are as follows:
  • We have a very cool arrangement with Local Pet Businesses. When a Local Pet Business creates a YapStar Listing they get a YapPartner Code. When they give this code to their customers and their customers sign up to be a YapStar member, they are asked to input the YapPartner Code. When this code is input the user automatically gets a free YapStar Plus Membership. These listings are free for Businesses, so let all your favorite Pet Businesses know about YapStar and get a YapPartner Code for a free Plus Membership.
  • If you write 12 First Reviews for either your favorite pet products or your favorite Pet Services you will automatically get a Free YapStar Plus Membership. These Reviews must be for either places you have visited or products you have used. Please do not write reviews that are not based on your own experience. If it is apparent from the reviews that they are not based on actual experience, YapStar can suspend your YapStar Plus Membership.
 
  • I received a YapPartner code, but I am already a member. How do I get my free Plus Membership?
Log In and click on About Me and go to your Private Profile Pages. Click on My Account. Click on Edit Your Account - Here you will see a field called YapPartner Code. Type in the code you received from your favorite Pet Business and click on "Go To Step 2". On Page 2 click on "Update My Account". Now click on the tab "Media" and you will see directions to upload photos to your photo album. Start sending eCards to your friends and family personalized with your pet's photos.
 
  • What do I get when I join YapstarPlus?
YapStar Plus is very cool because you get to create an online photo album for your pets with up to 50 photos for each pet. You can show the world just how adorbable your pet is and encourage them to vote for your pet to win the Pet Portrait and Pet Holiday. But it doesn't stop there you can write photo captions and send Ecards for every occasion to your family and friends and use your online address book to make it easy!
 
  • How do I upload additional photos?
Once you have become a YapStar Plus Member, simply log in and click on "About Me" and go to your Private Profile Pages. Click on the "Media" tab and you will come to your Online Photo Album. Click on "Upload Now" and follow the directions online.
 
  • How do I create Photo Captions?
Once you have gotten to your Online Photo Album by clicking on the "Media" tab, click on "Upload Now". Under the photo you have uploaded, type in the photo caption and this will appear under the photo in your Public and Private Profile Pages.
 
  • How do I remove my pet's photos?
You can easily remove any photos you upload. Above each photo in your Online Photo Album (click on "Media" tab in your Private Profile Pages), click on the link "Delete Photo" and follow the online directions.
 
  • How do I make my membership renew automatically?
When you first order YapStar Plus, you have the option to renew your YapStar Plus Membership. Simply select "On" under the Auto Renew Column and your membership will automatically continue until you cancel it. If initially you chose to not have your membership renew, but you now would like to auto renew it, log in and click on "About Me". Click on "My Account" tab and click on "Go To Your Order History". On this page you will see your previous orders. Under the Auto Renew column, simply change Auto Renew from "Off" to "On" and your memebership will automatically continue until you cancel it.
 
  • Can I view my order history?
Yes, its very easy. Log in and click on "About Me" and you will be taken to your Private Profile Pages. Click on "My Account" and click on "Go To Your Order History". Here you can view all your YapStar orders.
 
  • How do I cancel my YapStar Plus subscription?
Once you are on your Order History Page, select the "Cancel" check box next to the membership you would like to cancel. Click on the "Delete" button and click on "Yes" when you are asked if you are sure you would like to cancel your subscription. You will no longer be able to create a Pet Photo Album or send Ecards to your friends and family. Your credit card will no longer be billed. There are no refunds for prior subscriptions.
 
  • How do I switch my monthly membership to an annual membership?
Log in and click on "About Me" and you will be taken to your Private Profile Pages. Click on "My Account" and click on "Go To Your Order History". Here you can view all your YapStar orders. Select the membership you would like to change and click on "Renew". On this page, select the pet whose membership you would like to change and purchase the annual YapStar Plus Membership. You now will have an annual membership.
 
  • I paid for a YapStar Plus Membership but I cannot use the Ecard function, what do I do?
This is very unlikely to happen, but if you are having issues, please contact YapStar at yap@yapstar.com or by phone: 415.370.4086.
 
  • I thought YapStar was free, why do I have to pay for this?
Well the truth is that it's pretty expensive to run the site so we do need some income to keep us all working hard and making the site the best possible site around. So we created some extra bells and whistles we thought people would like.