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YapStar Frequently Asked Questions

 

General Questions

  1.   Why should I rate and review businesses and
         products?

  2.   Who Uses YapStar Local and CoolPicks?

  3.   What is a YapStar Expert?

  4.   How do ratings and reviews work?

  5.   How do I write a review?

  6.   Are my reviews posted anonymously?

  7.   I'd like to write a review, but am not sure
          what to say. Are there guidelines I can look at first?

  8.   Is there a maximum (or minimum) length for reviews?
         How much should I write?

  9.   I just submitted a review. How long does it take for
         it to be "published"?

10.   Can I do more than one review or rating of the same
         business or product?

11.   Can I edit or delete my review?

12.   Can my reviews be seen by everyone on YapStar?

13.   Can people comment on my reviews?

14.   Can I review a business I am associated with?

15.   Can I write a negative review if I've had a
         bad experience?

16.   How do I let YapStar know that I think a review
         is inappropriate?

17.   Does YapStar remove reviews?

18.   Review Tips

19.   Review Guidelines

 

FAQs

 

  1.  General Questions

  2.  Pet Contest

  3.  Pet Profile

  4.  Pet Photos

  5.  Local Pet Services

  6.  Cool Pet Products

  7.  Ratings & Reviews

  8.  Pet Videos

  9.  Invite Friends

10.  Email Notifications

11.  Private Messaging

12.  PetTalk

13.  YapStar Plus

14.  Ecards

15.  Address Book

16.  Contact YapStar


 

General Questions

 
  • Why should I rate and review businesses and products?
Pet Lovers are a unique community. We are passionate about our pets and want the best for them. What better way to find out about the best pet services and products than from a trusted source; people crazy about their pets writing honest and reliable reviews about cool pet products and pet services in your hometown. By being a part of this community you help others traveling to your city or living in your neighborhood find out what's good and not so good. YapStar is the equivalent of hanging out at your neighborhood dog park, and asking, "hey, does anyone know of a good vet in town? and getting the real scoop on the good and bad from a trusted source, a community of passionate pet lovers. YapStar users contribute their opinions and give all of us the information we need to make good decisions for our pets.
 
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  • Who Uses YapStar Local and CoolPicks?
Well it's probably pretty obvious. People absolutely crazy about their pets? ??.and:
  • Locals who have something to say, good or bad and enjoy sharing their experiences.
  • Goes without saying? ??good writers with strong opinions. We love you.
  • Pet Lovers who are looking for the best vet, the best dog walker, trainer, groomer well you get the idea.
  • People going on vacation know they will need a dog walker or pet friendly hotel. This is the place to find out the scoop from a trusted source before visiting a city.
  • Folks moving to a new city and wanting to get the low down on all the pet services they will need in their new home town.
  • Pet Lovers looking for that perfect birthday gift.
 
 
  • What is a YapStar Expert?
YapStar is your community and your experience at pet businesses in your hometown is what other YapStars want to hear about. Each time you are the first to review a business or pet product, you get your pet? ?!"s photo on the listing along with the "first reviewed by" designation to highlight contributors who are the first to review a place. For the most valuable yappers in the community, we award an "expert badge". The expert badge is awarded when you write 12 first reviews. This serves as a reward system - like with airline miles. The expert badge gives a user additional credibility - with the community at large and gets you a YapStar Plus Membership Free for a year.
With a YapStar Plus Membership You can create your Pet Photo Album and send eCards personalized with your Pet's Photos any time. Upload up to 50 photos for each pet! Keep them in your Online Photo Library and share them with friends, family and your Pet Fans. The more photos you have of your pet, the more you'll get noticed and grow your pet community, and the more votes you can garner to win a Pet Portrait and a weekend in one of our host cities. So go write first rreviews of all your favorites!
 
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  • How do ratings and reviews work?
Ratings and reviews can help you make more informed decisions about local pet businesses and pet products. Star ratings provide "at-a-glance" information about how much other users have liked or disliked a business or product based on a 1 to 5 star scale. Reviews are written by users and provide details about the good and bad features of each local pet business, service or pet product.
The rating a pet business or service receives is determined by the average rating it gets from everyone who has rated it for the following:
  • Great With My Pet:
  • Customer Service:
  • Fair Prices:
Ratings are based on a 1 to 5 star scale:
  • 5 stars = Loved it
  • 4 stars = Liked it
  • 3 stars = Just OK
  • 2 stars = Needs help
  • 1 star = Hated it
  • 0 stars = No rating submitted
The rating a pet product receives is determined by the average rating it gets from everyone who has rated it for the following:
  • My Pet Loves It
  • Quality of Product
  • Fair Price
Ratings are based on a 1 to 5 star scale:
  • 5 stars = Loved it
  • 4 stars = Liked it
  • 3 stars = Just OK
  • 2 stars = Needs help
  • 1 star = Hated it
  • 0 stars = No rating submitted
 
  • How do I write a review?
YapStar makes it easy to share your opinions about the pet businesses and services you've tried. While you do not have to be a registered member to view business and product reviews; to write reviews, you must sign in to YapStar.com. If you're not already registered, register now by clicking here. It takes less than a minute.
Then simply go to the business or pet product you want to rate and click the "write a review" link. Fellow YapStars are waiting to hear from you. So start today by clicking here.
 
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  • Are my reviews posted anonymously?
Yes. The only information a user can view is your pet's name, photo and profile information that you input when you entered your pet. There is no information posted about you.
 
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  • I'd like to write a review, but am not sure what to say. Are there any examples or guidelines I can look at first?
Yes, we provide guidelines to help you. Before you start your review, please read the YapStar Review Guidelines shown below.
 
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  • Is there a maximum (or minimum) length for reviews? How much should I write?
There currently is no maximum length for reviews and the minimum is enough words to write a thoughtful and useful Review. 1 or 2 words are not valuable to our users and therefore YapStar may remove these Reviews.
Most reviews should be between 25 and 500 words. On YapStar, people are looking for enough information to understand your opinion about a pet business or product.
 
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  • I just submitted a review. How long does it take for it to be "published"?
Reviews appear on the site immediately. Your reviews are posted below the business or product you reviewed and they appear in your Private Profile Page and Public Profile Page under the My Review Tab.
 
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  • Can I do more than one review or rating of the same business or product?
No. You may write only one review for a pet business or product.
 
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  • Can I edit or delete my review?
You can edit your review in 2 different ways:
Click on About Me (you must be logged in) and you will be taken to your Private Profile Pages. Then click on My Reviews and you will see a list of all of the Reviews you have written. Simply click on Edit Review under the review you would like to change and input your revised review and rating. You can also do this by clicking Edit Review under the business or product listing which you reviewed. Reviews cannot be deleted.
 
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  • Can my reviews be seen by everyone on YapStar?
Yes, all of the reviews your have written can be viewed on your Public Profile Pages or under the business or product listing.
 
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  • Can people comment on my reviews?
Yes. Under your review YapStar users can click Send A Compliment or Send A Private Message. When you have received a new message from a YapStar user, you will receive an email notification (unless you select not to receive emails in your Account Settings) and you'll see a notification in your Inbox on your Custom Home Page. On your home page, click on one of the following:
  • You have # Private Messages
  • You have # Compliments
You will be taken to your In Box page and be able to view your messages.
 
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  • Can I review a business I am associated with?
Yes, if you are associated with a business in some way it is fine to provide a review, but please clarify in your review your relationship with the business.
 
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  • Can I write a negative review if I? ?!"ve had a bad experience?
Yes. This is the place to speak your truth and be clear about your experience. We encourage you to be honest and forthright and YapStar members value honesty and accuracy, no matter what form it takes. As long as your posts are honest descriptions of your experience and don't violate the YapStar User Agreement, you should feel free to speak your mind, whether positive or negative.
 
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  • How do I let YapStar know that I think a review is inappropriate?
If you feel that a review is offensive or inappropriate, you can tell us by clicking on the "Flag Comment" link under the review in question. YapStar staff will look at the review in question and determine if it should be removed from YapStar.
 
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  • Does YapStar remove reviews?
In some cases YapStar will remove a review when content that in the sole judgment of YapStar may be offensive or harassing, illegal or which discloses personal information or contains commercial solicitations. YapStar may also remove reviews that in our sole discretion to not add any value to the site. 1 or 2 word Reviews that do not add an value to our users may be removed. Members can call attention to abusive reviews by clicking on the "Flag Comment" link at the bottom of each review. Every YapStar member agrees to abide by the User Agreement when they join. If a review is flagged by another user and is found to violate the Review Guidelines or User Agreement, it will be permanently removed. (Repeat offenders may also be permanently banned from YapStar).
 
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Review Tips

 
  • Are there tips on writing a good review?
YapStar users want to hear what you think! Write a review that describes your experience with a pet business or pet product can help others find the pet services and products that are best for them. Whether you give something a review that's good, bad, or somewhere in between, say why you think so and be specific. Describe exactly what you like ' the care your pet received, the products, the service, the price, the selection' and why. Whether you're praising or criticizing some particular aspect of the service or product, giving a reason for doing so makes the reader trust you more. Remember that there is a middle ground between adulation and disparagement ? ? so let YapStar users know what their strengths and weaknesses were. The most useful reviews make mention of unique qualities that make the business special or stand out in some way. A good length for a review is from 100-600 words.
Consider some of these questions when you write your review:
  • Did you get prompt and reliable service?
  • Was your pet well cared for?
  • Did the trainer, groomer, walker, etc. connect with your pet and give them personal attention?
  • Did the business or service demonstrate their knowledge and expertise?
  • Was the environment pleasing and well taken care of?
  • Were you and your pet at ease?
  • Did the pet business have a good selection of products?
  • Did the product meet your expectations?
  • How does the product compare to other, similar products in the marketplace with which you have experience?
  • What features of the product do you like or dislike?
  • Would you use this business or product again?
  • Would you recommend this business or product?
  • Did you get a good product or service at a fair price?
 
 
 

 

Review Guidelines

 
  • What are the Review Guidelines?
Reviews submitted to YapStar may be checked to make sure they are appropriate and conform to these Review Guidelines.
  • Do not post personal information. Reviews should not include personal information, such as email addresses, phone numbers or credit card numbers belonging to you or others.
  • Reviews should not harass, or threaten another's personal safety or property, make false statements, slander, contain profanity, sexually explicit, illegal or otherwise objectionable content.
  • Reviews should not use any profanity, hate speech or any language that is threatening or refers to criminal activity of any kind.
  • Reviews should only be of an experience that you personally had with a product or service. Please do not include hearsay, such as rumors or details from others about their experiences.
  • Do not type your entire review in all capital letters, as such messages are harder to read and are like shouting.
  • By submitting a review, you agree that YapStar may display your review on this Web site and may be shown on other online sites.
  • Do not mention individual employees or representatives of the business you are reviewing by name.
  • The reviews that appear on YapStar are the opinions of YapStar users or the opinions of users of other review sites. These reviews are not the opinions of YapStar or YapStar employees.
  • You must be at least 13 years old to submit reviews.